Shipping policy

1. EUROPEAN FULFILLMENT NETWORK
Orders are dispatched from our network of strategically located fulfillment centers across Europe, including our primary hub in Germany. This multi-warehouse system allows us to route your order to the nearest facility with available stock, ensuring the fastest possible delivery times to your destination.

2. ORDER PROCESSING AND HANDLING
Standard handling time for all orders is 1 to 2 business days. During this period, our logistics team performs final quality inspections and ensures that all nicotine products meet the specific packaging requirements of the destination country. You will receive a notification once your package is processed and ready for dispatch from the local European hub.

3. ESTIMATED DELIVERY WINDOWS
Most shipments within the European mainland are delivered within 3 to 7 business days following dispatch. While specific timelines may vary based on your exact location and local courier efficiency, our goal is to maintain a consistent and reliable delivery schedule across the entire region.

4. AUTHORIZED CARRIERS AND TRACKING
We partner with leading European logistics providers, such as DHL, DPD, GLS, and UPS, to maintain high service standards for electronic cigarette hardware. A comprehensive tracking link will be provided for every order, allowing you to monitor the journey from our European warehouse directly to your doorstep.

5. MANDATORY AGE VERIFICATION UPON DELIVERY
To comply with international tobacco and nicotine regulations, an adult signature is strictly required for all deliveries. The courier is legally obligated to verify that the recipient has reached the legal purchase age in their jurisdiction before releasing the parcel. If no eligible adult is available to sign, the package will be held at a local collection point for a limited time.

6. CUSTOMS, DUTIES, AND TAXES
Because our products are shipped from within the European Union, customers located in EU member states typically do not face additional customs duties or import fees. It remains the buyer's responsibility to ensure that the specific items ordered are compliant with their local regional laws and flavor restrictions.

7. DELIVERY DISCREPANCIES AND DAMAGE
In the event that a shipment arrives damaged or items are missing, you must notify our customer service team within 48 hours of receipt. We require photographic evidence of both the external packaging and the damaged contents to process a claim with the European carrier and arrange for a prompt resolution.